Accessibility Statement

1. Website Accessibility

1.1 Accessibility Standards

This website has been designed to meet:

• WCAG 2.1 Level AA standards (Web Content Accessibility Guidelines)
• UK Equality Act 2010 requirements
• Public Sector Bodies Accessibility Regulations 2018 best practices

1.2 Accessibility Features

1.3 How to Use This Website

Keyboard Navigation

Key	Action
Tab	Move forward through links and form fields
Shift + Tab	Move backward
Enter	Activate links and buttons
Space	Check/uncheck boxes, activate buttons
Escape	Close popups and modals
Arrow keys	Navigate menus and options

Browser Accessibility Tools

You can use your browser’s built-in tools:

• Zoom: Ctrl/Cmd + Plus (+) to increase, Minus (-) to decrease
• Text size: View menu > Text Size
• High contrast: Available in Windows and Mac accessibility settings
• Reader view: Available in most modern browsers

2. Counselling Service Accessibility

2.1 Physical Accessibility

2.2 Communication Support

We can provide:

• Written communication: Email correspondence for those who prefer written communication
• Visual aids: Diagrams, written summaries, and visual resources
• Flexible pace: Sessions adapted to your communication needs
• Clear speech: Speaking clearly and checking understanding
• BSL interpretation: Can be arranged with advance notice (additional costs may apply)
• Easy read materials: Simplified versions of documents available

2.3 Session Adaptations

We can accommodate various needs:

• Shorter sessions: 30-minute sessions if concentration is difficult
• Breaks: Regular breaks during sessions
• Comfort: Adjustable seating, cushions, footrests
• Lighting: Adjustable lighting levels
• Quiet environment: Minimal background noise
• Support person: You may bring a support person if needed
• Service animals: Welcome in all sessions

2.4 Alternative Formats

All documents can be provided in:

• Large print (16pt or larger)
• High contrast versions
• Plain English/Easy Read
• Electronic formats (Word, PDF, plain text)
• Audio recordings (with advance notice)

3. Online Counselling Accessibility

3.1 Platform Features

Our online counselling via Microsoft Teams and Zoom offers:

• Closed captions/subtitles
• Screen sharing for visual aids
• Chat function for written communication
• Recording option (with consent)
• Keyboard shortcuts
• Screen reader compatibility
• Adjustable video quality for slow connections

3.2 Technical Support

We provide:

• Pre-session technology check
• Step-by-step connection guides
• Phone support for setup
• Alternative options if technology fails

4. Specific Accommodations

4.1 Neurodiversity

Support for neurodivergent clients:

• Clear, structured sessions
• Written session summaries
• Visual schedules and reminders
• Sensory considerations (lighting, sound, temperature)
• Movement breaks
• Fidget tools available
• Predictable routines

4.2 Mental Health Conditions

Adaptations for various mental health needs:

• Flexible scheduling for difficult days
• Grounding tools and techniques available
• Safe, non-triggering environment
• Crisis support information readily available
• Pace adjusted to current capacity

4.3 Learning Disabilities

Support includes:

• Simple, clear language
• Visual aids and concrete examples
• Repetition and checking understanding
• Longer sessions if needed
• Involvement of support workers (with consent)

5. Feedback and Improvements

5.1 Known Issues

We’re currently working on:

• Adding video content with captions and transcripts
• Improving colour contrast in some areas
• Enhancing mobile navigation
• Adding more language options

5.2 Reporting Problems

If you encounter any accessibility barriers, please let us know:

Please provide:

• Description of the problem
• The page URL (if website-related)
• The assistive technology you use
• Your preferred format for response

5.3 Response Time

We aim to respond to accessibility feedback within:

• 2 working days: Acknowledgment
• 5 working days: Full response with solution or timeline

6. Enforcement and Compliance

If you’re not satisfied with our response, you can contact:

7. Useful Resources

Assistive Technology

• NVDA Screen Reader (Free)
• JAWS Screen Reader
• VoiceOver for Mac
• British Dyslexia Association

Accessibility Support

• AbilityNet – Technology support
• Scope – Disability equality
• RNIB – Sight loss support
• RNID – Hearing loss support